Order Information

Sunstarr® Apparel is a division of Choi Brands Inc. Credit card charges will appear under our corporate name Choi Brands Inc.

Hours & Location: We are located at 3401 W. Division Street, Chicago, IL 60651. Our office hours are Monday through Thursday, 8:00 am to 3:30 pm CT (subject to change, see latest news). Orders can be placed online 24/7 online at www.sunstarrapparel.com or by email to info@sunstarrapparel.com.

Wholesale / Business Accounts: If you would like to open a wholesale or business account, please apply online and access your prices securely.

Minimum Orders: For business accounts, we require a minimum order of $75, not including taxes and shipping.  Order amounts below $75.00 will incur a $10.00 handling charge.  Prices are subject to change without notice.

Sales Taxes: Illinois residents, add 10.25% sales tax. If tax exempt, please provide proper documentation.

Delivery: In stock items usually ship in 1 to 2 days. Please allow 2 to 3 weeks for printed or embroidered items.

Shipping Method: Shipments are made via UPS. UPS Ground service takes between 2 to 6 days depending on your location. UPS Next Day and 2nd Day are also available. Pickups are by appointment only.

Returns:  

• Most new and unopened items (other than special sale items) can be returned for exchange or credit within 14 days of the invoice date.  There are no refunds for original shipping fees nor any credit for return shipping costs.  If merchandise is returned within 15-30 days from the invoice date, a 20% restocking charge applies.  No returns accepted after 30 days from the invoice date.   

• No returns allowed on custom items; personalized items; discontinued items; worn, washed, soiled or altered merchandise, etc.  Credit or replacement is dependent on CBI's inspection.      

• All returns and exchanges require prior approval. Contact us for a return authorization number (RA#).

• A credit will be issued by the original method of payment, excluding shipping and handling charges. 

• Items should be returned in their original packaging and must be properly packed and insured. We will not assume liability for merchandise damaged or lost during transit.  We do not accept COD packages.  All return shipping fees must be prepaid and sent to:   

Claims:  Inspect your merchandise promptly upon receipt.  No claims accepted after 10 days of the invoice date.  

Warranty: Seller makes no warranty, either express or implied, of merchantability or of fitness of goods for any specific purpose unless expressly specified.